Privacy Policy

This Privacy Policy explains how Cleaners Aylesbury ("we", "us", "our") collects, uses and protects the personal information you provide when you contact us, request a quote or use our cleaning services. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Cleaners Aylesbury is a local cleaning company based at Regent House, 13-15 George Street, Aylesbury, HP20 2HU. For any privacy question you can reach us by phone on 01296 909052 or by email at hello@cleanersaylesbury.com. We are the data controller for the information described in this policy.

What information we collect

We only collect the information we need to respond to you and deliver a clean. This may include:

• Your name, phone number and email address.
• Your property address and access details, so we can quote and carry out the work.
• Details about the clean you want (property size, frequency, preferred days).
• Any message you choose to send us through our quote form, by email or by phone.

We do not knowingly collect special category data, and we ask that you do not send us sensitive personal information that we have not requested.

How we use your information

We use your information to:

• Respond to your enquiry and provide a quote.
• Arrange, schedule and carry out your cleaning service.
• Contact you about your booking, including changes or reminders.
• Send an invoice and take payment.
• Keep records for our legitimate business and accounting purposes.

Our lawful bases for processing are your consent (when you contact us), the performance of a contract (when we carry out a clean for you) and our legitimate interests in running and improving the business. We do not use your information for automated decision-making or profiling.

How your quote form is handled

When you submit our online quote form, the details are delivered to us by email through a third-party form provider (Web3Forms). The information is used only to contact you about your enquiry, and we do not sell or rent your details to anyone.

Who we share it with

We do not sell your personal data. We only share it where necessary to run our service, for example with the cleaner assigned to your property, our form and email providers, and our accountant or payment provider. Where required by law, we may disclose information to public authorities. Any provider we use is expected to keep your data secure and to use it only for the purpose we have set.

How long we keep it

We keep your information only for as long as we need it to provide the service and to meet our legal and accounting obligations. Enquiry details that do not lead to a booking are deleted within a reasonable period. Records relating to completed work are kept for as long as the law requires, after which they are securely deleted.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your data, where there is no legal reason to keep it.
• Object to or ask us to restrict how we use your data.
• Withdraw consent at any time, where we relied on consent.

To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

Cookies

This website is a simple static site and does not set advertising or tracking cookies. If we add basic analytics in future to understand how the site is used, we will update this policy and, where required, ask for your consent first.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.